Refund Policy

30-day quality guarantee: free redo or full refund if the BOQ misses our quality bar. Pipeline failures are auto-refunded in full.

Before processing

100%

Unpaid sessions that expire, or requests before processing, are fully refunded.

Processing failed

100%

Pipeline failures are auto-refunded in full, no request needed (5–10 business days).

Within 30 days

100%

If the delivered BOQ misses the quality bar (see below), full refund or free redo.

1. What you're paying for

  • ✓ AI-driven FF&E recognition + bounding boxes + crops
  • ✓ Reverse image search matched to real SKUs
  • ✓ 32-column bilingual Excel BOQ with embedded HD images
  • ✓ Three-tier pricing analysis (Economy / Value / Premium)
  • ✓ Email delivery + download links (kept ~30 days)

2. Automatic refunds

In the following cases no request is needed; the system auto-refunds in full to the original payment method (usually 5–10 business days):

  • • The file cannot be processed (corrupt / encrypted / abnormally sized PDF)
  • • The processing pipeline fails before generating the BOQ

We email you when a refund is issued; you can also see “Refunded” on the order status page.

3. Quality bar

We guarantee the delivered BOQ Excel contains:

  • • At least 70% of recognizable furniture items (excluding occluded, blurry or ambiguous ones)
  • • 32 columns filled wherever data exists
  • • Embedded HD product images (where image search hits)
  • • Three-tier pricing breakdown

If it falls short, email us screenshots within 30 days and we'll redo it for free or refund in full.

4. How to request a refund

Email support@ffeboq.com with:

  1. The order token (from the /orders/… link) or your order email
  2. The reason (1–2 sentences is fine)
  3. Screenshots if it's a quality issue

Response time: within 24 hours · Refund arrival: 5–10 business days via the original method.

5. Exceptions

  • • Refund requests more than 30 days after delivery are not accepted
  • • Fraudulent chargebacks will be disputed with Stripe evidence
  • • This is currently pay-per-project, no subscription; not ordering is “canceling”

Questions? Email support@ffeboq.com